What framework can be used to deliver feedback in a non-threatening, specific, behavior-focused way?

What framework can be used to deliver feedback in a non-threatening, specific, behavior-focused way?

• A. SWOT Analysis
• B. SMART Goals
• C. GROW Model
• D. SBI model: Situation-Behavior-Impact

Answer: (D)

Delivering feedback in a non-threatening, concrete way hinges on describing observable actions and their effects rather than judging intent. The SBI model does this by guiding you to describe the Situation, the Behavior you observed, and the Impact it had. This keeps the conversation focused on what happened and why it mattered, which makes the feedback specific and actionable and reduces defensiveness. It also invites discussion, since the recipient can share their perspective and talk through how to adjust going forward. Other frameworks serve different purposes—GROW is a coaching method for exploring options to reach a goal, SMART focuses on setting clear goals, and SWOT analyzes strengths, weaknesses, opportunities, and threats—so they don’t provide the same clean, behavior-focused feedback structure as SBI.

Delivering feedback in a non-threatening, concrete way hinges on describing observable actions and their effects rather than judging intent. The SBI model does this by guiding you to describe the Situation, the Behavior you observed, and the Impact it had. This keeps the conversation focused on what happened and why it mattered, which makes the feedback specific and actionable and reduces defensiveness. It also invites discussion, since the recipient can share their perspective and talk through how to adjust going forward. Other frameworks serve different purposes—GROW is a coaching method for exploring options to reach a goal, SMART focuses on setting clear goals, and SWOT analyzes strengths, weaknesses, opportunities, and threats—so they don’t provide the same clean, behavior-focused feedback structure as SBI.